Privacy Policy

OUR PRIVACY POLICY AT A GLANCE

Who are we? We are ANIMA SPA, S.L.U. and we process your data as Data Controller. This means that we are responsible for how we use and protect your personal data.

What do we use your data for? We use the data you have provided to us online or by any other means to respond to your queries and suggestions, provide you with services or supply you with the products you have requested.

Why do we have them?  We are entitled to process your data for various reasons. When you fill in a form or send an e-mail in which you send us a query or suggestion, we have a legitimate interest in dealing with it.

With whom do we share your data? We will only share your data with those companies that collaborate with us in order to attend to the requests received and provide our services or products, banks and organisations obliged by law. Under no circumstances will we sell your data to third parties.

What rights do you have? You have the right to access, rectify or delete your personal data.  You also have the right to object to our use of data that you have previously authorised us to use, to transfer it and not to be subject to automated individualised decisions.

In processing your personal data, we apply the following principles to ensure the greatest possible protection for you:

• Principle lawfulness, fairness and transparency: We will always require your consent to the processing of your personal data for one or more specific purposes that we will inform you of in advance with absolute transparency.
• Principle of data minimisation: We will only request data that is strictly necessary in relation to the purposes for which we require it. As little as possible.
• Principle of limitation of the retention period: the data will be kept for no longer than is necessary for the purposes of processing, depending on the purpose, we will inform you of the relevant retention period, in the case of subscriptions, we will periodically review our lists and delete those records which have been inactive for a considerable period of time.
• Principle of integrity and confidentiality: Your data will be treated in a way that ensures adequate security of personal data and guarantees confidentiality. You should be aware that we take all necessary precautions to prevent unauthorised access to or misuse of our users’ data by third parties.

In this privacy policy you will find more detailed information about the use we make of the personal data of our customers, suppliers and users, and in general of all the people who maintain contact with us, regardless of the means they have used to communicate with us (online form, by telephone or by e-mail, in person).

We like to be transparent about what we do with your personal data, so that you understand the implications of the uses we make of it, or the rights you have in relation to your data. That is why we keep our Privacy Policy, Legal Notice and Cookie Policy up to date, information that you can consult on this website.

If you have any questions or would like more information about the privacy policy, please read on.

ANIMA SPA, S.L.U., undertakes to comply with the legislation in force at all times with regard to the processing of personal data. By means of the following privacy policy ANIMA SPA, S.L.U., in accordance with the requirements of the RGPD and the LOPDGDD, informs users and persons whose data it processes of:

1.           WHO IS RESPONSIBLE FOR THE PROCESSING OF YOUR DATA?

ANIMA SPA, S.L.U. is responsible for the processing of your data:

 
ANIMA SPA, S.L.U. informs the user that the data provided through browsing our website, the different data collection forms or by sending e-mails will be processed by ANIMA SPA, S.L.U. and that this processing is included in the Register of Processing Activities managed by ANIMA SPA, S.L.U. in accordance with the provisions of the RGPD.

2.           WHAT ARE YOUR PERSONAL DATA USED FOR?

At aurasomaspa.com, we process data both from users of our website and from third parties who maintain relationships with us. In order to make it easier for you to know how we process your data, we have differentiated the purpose for which we use the data, the types of data and the basis of legitimacy according to the category of people whose data we process. Below we classify the people whose data we process according to the type of relationship they have with ANIMA SPA, S.L.U.

• Web users

What data do we collect from our website users?

1. Data of users who fill in any of the available forms: The personal data requested by ANIMA SPA, S.L.U. include:

• Identifying data: name and surname, telephone, postal and e-mail address
• Data relating to the application

1. Data of users who browse our website: Data provided by cookies and Google Analytics.

For what purposes will we process your personal data?

When you accept our privacy policy, you authorise us to use the personal data provided for the following processing:

• To send you the information and provide you with the service you request through the various forms available on our website.
• To send you commercial communications about offers, activities and promotions of ANIMA SPA, S.L.U. and the sector that may be of interest to you by conventional or electronic means when you have ticked the box indicating that you wish to receive information.

How do we get your data?

We obtain your data by:

• The form filled in by the web user for the purpose stated therein. The form is subject to acceptance of this privacy policy by ticking the box indicated.
• We obtain browsing data from the different cookies that the user accepts when accessing aurasomaspa.com for the first time.

What is the legitimacy for the processing of your data?

The express consent of the user (article 6.1.a. RGPD) expressed by filling in the different forms, the ticking of the box is what legitimises the processing by ANIMA SPA, S.L.U.. The user may revoke the consent given at any time, although if the consent is revoked, this does not affect the processing of data carried out prior to the revocation of the consent.

The legitimate interest for the elaboration of browsing profiles and to detect preferences through the installation of cookies.

The performance of a contract or the taking of pre-contractual measures when the customer makes a request through the different forms available to the user on our website or requests information about the services provided by ANIMA SPA, S.L.U..

• Suppliers

What data do we collect from our suppliers?

1. Supplier identification data: The personal data requested by ANIMA SPA, S.L.U. includes:

• Identifying data: name and surname, telephone, postal and e-mail address
• Employment and professional data
• Activities and business

How do we get your data?

We obtain your data by:

• The signing of the contract that binds us, the acceptance of the budget presented, the receipt of invoices from the supplier and the signing of the contract of the Data Processor in the event that it is appropriate for the service provided.

For what purposes will we process your personal data?

To manage information relating to the data of our suppliers of goods and services and their representatives.

Maintaining the contractual relationship with our suppliers.

Management of payments and collections relating to the contracts that bind us.

What is the legitimacy for the processing of your data?

In the execution of a pre-contract/contract to send you the information and carry out the management of the service provided, otherwise it will not be possible to do so.

In the legitimate interest for the management of data relating to the representatives of ANIMA SPA, S.L.U. suppliers.

• Clients

What data do we collect from our customers?

1. Data of customers who fill in any of the forms available on aurasomaspa.com as well as in the physical establishment of ANIMA SPA, S.L.U.

• Identifying data: name and surname, telephone, postal and e-mail address
• Data relating to the application

How do we get your data?

If you are an online customer we obtain your data by:

• The form filled in by the user requesting information. The form is subject to acceptance of this privacy policy by ticking the box indicated.
• We obtain the browsing data from the different cookies that the client accepts when accessing aurasomaspa.com for the first time.

If you are a face-to-face customer we obtain your details by:

• The customer registration form.

For what purposes will we process your personal data?

• Generate and manage the documentation associated with your applications.
• To provide you with information about offers, products and services in connection with your purchase.

What is the legitimacy for the processing of your data?

In the execution of a pre-contract/contract to send you the information and carry out the management of the service provided or the product supplied, otherwise it will not be possible to do so.

In the user consent to send the newsletter and commercial communications about offers, activities and promotions of ANIMA SPA, S.L.U. and the sector that may be of interest to the user and the management of our blog. The user may revoke the consent given at any time.

• Job applicants and candidates.

What data do we collect from applicants?

1. Candidate data submitted to ANIMA SPA, S.L.U.:

• Identifying data: name and surname, telephone, postal and e-mail address
• Academic and employment data
• Data that the candidate himself/herself includes as annexed documents

How do we get your data?

We obtain your data by:

• The submission of a curriculum vitae at our premises or via e-mail.

For what purposes will we process your personal data?

The personal data provided by candidates are only used for the selection processes that are open or will be carried out in the event that the data provided are for our employment exchange.

What is the legitimacy for the processing of your data?

In the user consent by incorporating your data and curriculum in ANIMA SPA, S.L.U. to participate in the selection processes that are active as well as in future processes that may be carried out as long as you do not oppose the processing of your data.

• Social Networking Contacts

What data do we collect?

1. Identification data in the Social Network: ANIMA SPA, S.L.U. will not ask you for any information beyond that which you have included in your user profile.

For what purposes will we process your personal data?

To answer and manage your queries, requests or petitions.

Engage with you as long as you are part of our community of supporters.

What is the legitimacy for the processing of your data?

In the execution of a pre-contract/contract linking you to the relevant social network and in accordance with its privacy policies:

Facebook http://www.facebook.com/policy.php?ref=pf

Instagram https://help.instagram.com/155833707900388

Twitter http://twitter.com/privacy

LinkedIn http://www.linkedin.com/legal/privacy-policy?trk=hb_ft_priv

Pinterest https://about.pinterest.com/es/privacy-policy

Youtube https://policies.google.com/privacy?hl=es&gl=es

aurasomaspa.com will try at all times to establish appropriate mechanisms to obtain the consent of the user for the installation of cookies that require it. When a user accesses our website a pop-up appears informing of the existence of cookies and that if you continue browsing our website you consent to the installation of cookies. Acceptance of the installation of cookies implies acceptance of the conservation of the IP address in the records of aurasomaspa.com, along with the date of acceptance, for a period of one year, in order to demonstrate the consent given.  You can obtain more information in our “Cookies Policy”.

3.           HOW LONG DO WE KEEP YOUR DATA?

• Web users

Data that are processed on the basis of the consent of the web user will be kept for as long as they are relevant for the purpose for which they were collected and the consent is not revoked.

Data that are processed on the basis of legitimate interest will be kept for the period of time linked to that which motivated the collection of the data, always ensuring adequate guarantees and respect for the rights and freedoms of the data subjects.

Data processed on the basis of the performance of a contract or the adoption of pre-contractual measures shall be kept for the period during which the contractual relationship remains in force, as well as for any subsequent period of time that must be kept by law.

Regarding the period of conservation of cookies, you can obtain more information on our website in the section “Cookies policy”.

• Suppliers

Data that are processed on the basis of legitimate interest will be kept for the period of time linked to that which motivated the collection of the data, always ensuring adequate guarantees and respect for the rights and freedoms of the data subjects.

Data that are processed on the basis of a contract, as well as if part of the processing is legitimised by a legal obligation, the data will be kept for as long as the contractual relationship is in force. The data will be kept for as long as the contractual relationship ends, or in the event that the processing is linked to a legal obligation, for as long as it is legally stipulated. The data cannot be revoked by the data subject except in the case of the legally stipulated blocking of the data.

• Clients

Data that are processed on the basis of the customer’s consent will be kept for as long as they are relevant for the purpose for which they were collected and the consent is not revoked.

Data that are processed on the basis of legitimate interest will be kept for the period of time linked to that which motivated the collection of the data, always ensuring adequate guarantees and respect for the rights and freedoms of the data subjects.

Data that are processed on the basis of a contract, as well as if part of the processing is legitimised by a legal obligation, the data will be kept for as long as the contractual relationship is in force. The data will be kept for the duration of the contractual relationship, in the event that the processing is linked to a legal obligation, and the data may not be revoked by the data subject, except in the case of the legally stipulated blocking of the data.

• Job applicants and candidates

Those data that are processed on the basis of the consent of the job applicant and candidate will be kept for as long as the selection process to which he/she applied is still open. In the event that the application is not for a specific selection process and is for future applications, the period of conservation will be a maximum of one year, at which time the CV will be deleted and destroyed, unless the interested party expresses their wish to keep it and it is updated.

• Social Networking Contacts

The data processed on the Social Network contacts will be kept as long as the user and ANIMA SPA, S.L.U. maintain a relationship on the social network. As the processing of the data does not depend directly on ANIMA SPA, S.L.U., we will only be able to consult or remove your data in a restricted manner. We will process your data for as long as the user of the social network is linked to ANIMA SPA, S.L.U. as ‘friends’, ‘likes’, ‘follow’ or similar buttons.

ANIMA SPA, S.L.U. will not be responsible for rectifying their data, restricting the information or the publications they share, but the user of the Social Network must do so themselves by configuring their profile in accordance with the privacy policy of the Social Network itself.

Regardless of the legitimacy that supported the collection of the data, it may be processed for scientific, historical or statistical research purposes, always implementing the appropriate guarantees and respecting the rights and freedoms of the interested parties.

4.           ADDITIONAL INFORMATION ON DATA PROCESSING

Only those over 14 years of age can provide data through our website and e-mail. If you are under this age you must have the consent of your parents or legal guardians.

The User guarantees the authenticity and timeliness of all data provided to ANIMA SPA, S.L.U. and declares that he/she is over 14 years of age, and shall be solely responsible for any false or inaccurate statements made.

The personal data processed by ANIMA SPA, S.L.U. may be obligatory or voluntary. No data of special categories will be requested through the web forms in order to guarantee your privacy. In the event that in order to provide you with a service it is necessary to collect data of special categories, you will be asked for them in another way. The data that will be requested in the forms are:

1. Identifying data: name and surname, telephone, postal and e-mail address.
2. Data relating to the application.

Voluntary information is information that the user is not obliged to provide in order to contact us.

Fields marked with an asterisk (*) or with the word (required) in our forms are mandatory, refusal to provide them will make it impossible to provide the service or meet your request.

In the event that you provide us with third party data, you declare that you have their consent and undertake to provide them with the information provided in this clause, exempting ANIMA SPA, S.L.U. from any type of obligation. However, ANIMA SPA, S.L.U. may carry out checks to verify that the third party has been informed, adopting the diligence measures established in the data protection regulations.

5.           TO WHICH RECIPIENTS WILL YOUR DATA BE COMMUNICATED?

No data will be passed on to third parties unless legally obliged to do so or in the event that it is necessary in order to deal with your request.

Among the recipients to whom your data may be communicated are:

• Public Administrations and Bodies when so required by tax, labour, Social Security or any other applicable regulations. Companies in charge of data processing (providers of fraud detection and prevention, technological services, customer services, advertising and marketing services, and, in general, third party providers that are necessary for the provision of the services offered by ANIMA SPA, S.L.U., such as courier and transport service providers, etc.).

International data transfers may also take place in the context of the aforementioned transfers/communications, for which ANIMA SPA, S.L.U. will use the tools provided in articles 46 and 49 of the RGPD as a guarantee for those transfers made to countries that do not have an adequacy decision from the European Commission.

In any case, third parties with whom certain personal data is shared will have previously accredited the adoption of appropriate technical and organisational measures for the correct protection of the same and will only be carried out with third countries when there is a binding legal instrument in accordance with articles 46 and following of the RGPD. By accepting this privacy policy, you agree that an international transfer of data may take place in accordance with the guarantees indicated.

If the requirements pursuant to Article 46 are not met, the data subject may consent to the international transfer or a contract may be executed in the interest of the data subject. If this is not the case, authorisation must be sought from the supervisory authority.

ANIMA SPA, S.L.U. does not sell customer data to third parties under any circumstances.

6.           WHAT RIGHTS DO YOU HAVE AND HOW CAN YOU EXERCISE THEM?

The user may exercise the following rights before ANIMA SPA, S.L.U.:

1. Accessing your personal data
2. Rectify them when they are inaccurate or incomplete
3. Request the deletion or cancellation of data when, among other reasons, they are no longer necessary for the purposes for which they were collected.
4. Oppose your treatment
5. To request the restriction of the processing of their data when any of the conditions provided for in the regulations are met
6. Request the portability of your data in the cases foreseen in the regulations.
7. Prevent automated decisions
8. Withdrawing consents given

El usuario, para ejercer sus derechos, deberá enviar un escrito en el que indique el derecho que desea ejercitar y acompañar documento acreditativo de su identidad y dirección postal o electrónica a efectos de notificación. Esta solicitud puede realizarla, bien mediante correo postal a: ANIMA SPA, S.L.U.Calle Gran Bretaña, Sn, Hotel Jardin Tropical, 38660 – Costa Adeje (Santa Cruz De Tenerife), or at the following e-mail address: info@aurasomaspa.com.

ANIMA SPA, S.L.U. must reply to the request for the exercise of rights in the period of one month from receipt of the application. This period may be extended by a further two months if necessary, taking into account the complexity and number of applications.  We will inform you of any extension within one month of receipt of the request, stating the reasons for the delay.

Likewise, the interested parties have the right to complain to the competent Control Authority (Spanish Data Protection Agency) when they consider that ANIMA SPA, S.L.U. has infringed the rights that the data protection regulations recognise in the following cases www.aepd.es

7.           ARE MY DATA SAFE?

ANIMA SPA, S.L.U. has a contract in force with the hosting company Tecnocrática Centro de Datos, S.L. for the hosting of its web page. It is a European company and has the latest systems in security measures.

In any case, ANIMA SPA, S.L.U. guarantees the adoption of the appropriate measures to ensure the confidential treatment of your data, taking into account their confidential nature, and undertakes to keep such data secret, treating them with the utmost reserve, and declares to have implemented in its information system, the security policies corresponding to the type of data handled in accordance with the provisions of REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data (GDPR).

All data provided through our platform is collected using a secure protocol. Our website has an SSL certificate that allows an encrypted connection to be established when a user visits our website and exchanges information with us.

8.          LINKS TO OTHER WEBSITES

If you choose to leave our website via links to other websites that do not belong to our company, ANIMA SPA, S.L.U. will not be held responsible for the privacy policies of these websites or for the cookies that they may store on the user’s computer.

Date: 09 September 2022

Version: V.1.0